Stakeholder dialogue

We maintain an open and ongoing dialogue with our stakeholders. By sharing information and opinions with them, we are able to integrate, as far as possible, the expectations and aspirations of the company’s various stakeholder groups into our business operations. Furthermore, this dialogue helps us to identify risks and opportunities at an early stage and serves to build trust. Key stakeholders are determined by our business operations and our geographical presence. The following stakeholder groups are particularly relevant to us: our clients, our employees, the capital market, the public sector and non-governmental organisations (NGOs).

Through conferences, roadshows and one-to-one meetings, for example, we stay in contact with representatives of the capital market, rating agencies and private investors. In addition, analysts and institutional investors use our annual Investors’ Day and the analysts’ conference to participate in an intensive exchange with management. We continue to expand the dialogue with ESG rating agencies. Our employees engage with our worldwide customers through direct, face-to-face discussions. For further information we would refer to the section “Customer orientation and satisfaction”.

We similarly engage in an ongoing dialogue with political decision-makers, supervisory authorities and insurance industry associations – mostly in relation to topical issues in insurance supervision and financial market regulation in Germany, the EU and on the wider international level. In this context we contribute our specialist expertise from business practice to the public debate; in return, we are able to integrate helpful insights gained from such exchanges into our business activities and reporting.

Furthermore, we take part in various initiatives that address the financial costs of natural disasters in developing and emerging countries due to underinsurance. To this end we engage in an exchange with state actors such as the Federal Ministry for Economic Cooperation and Development and we work with the German Corporation for International Cooperation (GIZ). Not only that, in the context of the InsurResilience Solutions Fund we are partnering with a leading broker and an NGO on a pilot project for the development of an innovative coverage concept designed to protect communities in Colombia against natural disasters. In addition, we participate in the Munich Climate Insurance Initiative (MCII) and we are a member of the Insurance Development Forum, the CRO Forum and the “Extreme Events and Climate Risks” working group of the Geneva Association.