We maintain an open and ongoing dialogue with our stakeholders. By sharing information and opinions with them, we are able to integrate, as far as possible, the expectations and aspirations of the various stakeholder groups into our business operations. Furthermore, this dialogue helps to identify risks and opportunities at an early stage and serves to build trust. Key stakeholders are determined by our business operations and our geographical presence. The following are particularly relevant to us: our clients, our employees, the capital market, the public sector and non-governmental organisations (NGOs).
Through conferences, roadshows and one-to-one meetings, for example, we stay in contact with representatives of the capital market, rating agencies and private investors. Our employees cultivate the dialogue with our worldwide customers through direct, face-to-face discussions. Furthermore, we regularly measure customer satisfaction with the involvement of external market research institutes. We similarly engage in an ongoing dialogue with political decision-makers, supervisory authorities and insurance industry associations – mostly in relation to topical issues in insurance supervision and financial market regulation in Germany, the European Union and on the wider international level. In this context we contribute our specialist expertise from business practice to the public debate.
|Goal to be achieved by 2017:|
Purposeful stakeholder dialogue
|Systematic expansion of the stakeholder dialogue, e. g. with investors practising socially responsible investment (SRI) by attending SRI conferences / roadshows, with rating agencies and by means of regular stakeholder surveys||In November 2016 we attended an SRI conference for the first time. A regular dialogue with SRI investors and ESG rating agencies is ongoing.|
|Compilation of a fact sheet on sustainability at Hannover Re||A draft fact sheet had been drawn up by the end of the 2017 financial year. We are aiming to publish it in the first quarter of 2018.|